Terms & Conditions - User Agreement

This Service Agreement (the "Agreement") governs your use of the CoinBazaar.in website, services and products (“CoinBazaar”).

We stand behind every product we sell, and guarantee the authenticity of all our products.

The Agreement serves as a reference guide to provide the Customer ("you" or "your") with a concise and comprehensive understanding of the policies and procedures for utilizing the CoinBazaar.in website, any affiliated website, any of the informational services provided by CoinBazaar.in, and for the purchasing, selling and storing of precious metals like Silver & Gold with CoinBazaar.in ("CoinBazaar", "we", "us" and "our") via the CoinBazaar.in website(s), application(s), telephone or e-mail.


CoinBazaar respects your right to privacy. Registration data and other information about you are subject to our Privacy Policy, which is incorporated here by this reference. If you are located outside of the India, note that information you provide to us is being sent to us in the India. By registering with CoinBazaar.in, you consent to your data being sent to us in the India. If you believe someone has accessed CoinBazaar.in using your user name and password without your authorization, you must immediately notify us via email. You may contact us via the Contact Us page located on CoinBazaar.in.


Non-registered users may only access and utilize the public portions of the CoinBazaar.in website subject to the terms of this Agreement. In order to access the remaining features of the CoinBazaar.in website or to purchase from or sell precious metals to CoinBazaar you will have to become a member of CoinBazaar.in by registering and creating a CoinBazaar.in account. When you create your account, you must provide accurate and complete information, and keep that information updated. You are solely responsible for maintaining the confidentiality of your user name and password and for any and all activities (including purchases) that are conducted through your account. Further, you are responsible for any fees or charges incurred to your account by accessing CoinBazaar.in through an Internet access provider or other third party service. You agree to keep all privileged information strictly confidential; this expressly includes all electronic or telephonic communications between you and CoinBazaar, access to your account and any information accessible through your account. A CoinBazaar account may be registered only to a unique user and only the registered user may access the account; multiple persons are expressly prohibited from registering a single shared account. You may never use another user's account nor may you allow another to use your user account. Your account is not transferable to any third party.


You acknowledge that investing in precious metals involves risks and may not be suitable for everyone. You are therefore urged to consult with your own financial advisor(s) before making a decision. Past performance is not necessarily indicative of future results. Investing in precious metal(s) often involves a degree of risk that makes them unsuitable for certain individuals. You should carefully consider the suitability of precious metals as a personal investment choice before making any decisions that may affect your financial situation. CoinBazaar makes no recommendations, projections, representations, or guarantees with respect to future prices, or performance of precious metals.

You acknowledge that you are subject to a variety of risks, which risks are beyond the control of CoinBazaar, and you also acknowledge that CoinBazaar is not liable or responsible for those risks. Those risks include, without limitation, risks associated with the price volatility of the products, particularly precious metals. Under certain market or other conditions (such as technological or other disruptions), you may not be able to liquidate the purchased products or, liquidate the purchased products at prices acceptable to you.


You represent and warrant to CoinBazaar that you have sufficient experience and knowledge to make informed decisions to purchase from or sell precious metals to CoinBazaar. You acknowledge that you are making all of your own decisions in connection with purchases or sales and that you have not relied on any information made available by CoinBazaar, including without limitation CoinBazaar.in or affiliate websites, and that CoinBazaar is not making any recommendation with respect to such purchases or sales. You further acknowledge that there is no fiduciary duty between you and CoinBazaar. The sole relationship between you and CoinBazaar is purchaser-seller relationship. No other relationship, including, without limitation, any agent-principal relationship, any advisor-advisee relationship, any employee-employer relationship, any franchisee-franchisor relationship, any joint venture relationship or any partnership relationship, exists between you and CoinBazaar.


A. Purchasing from CoinBazaar. You may purchase precious metals from CoinBazaar as an Individual, LLP, Corporation, Trust or through your bank account using INDIAN Rupees. All individual purchases are transacted via CoinBazaar.in, by telephone or e-mail. You acknowledge that prices for precious metals change throughout the day and that the prices charged by CoinBazaar reflect live market prices and therefore all sales are final and cannot be canceled, refunded or returned. Coinbazaar reserves the exclusive right to Cancel the orders incase of unforseen circumstances or situations which are local, national or global events which affects the execution of the order. It also includes case where the product bought is not made available by the Brand to us, Coinbazaar reserves the right to cancel and repay the amount received from customer [excluding the payment gateway charges, if any]. No extra amount can be asked or demanded by customer in any circumstances however the customer can ask to receive the amount in form of Coinbazaar Voucher or in their Bank Account. 

B. Selling to CoinBazaar. You acknowledge that CoinBazaar's sellback policy is entirely voluntary and non-exclusive. This means that you may elect to sell product purchased from us to any interested party, including at your sole discretion, back to CoinBazaar in accordance with the CoinBazaar.in Sellback Policy. All sales to CoinBazaar are transacted via your account with CoinBazaar.in, by telephone or e-mail. All sales are final and cannot be canceled. A sale is final and the agreement shall be binding when the price and type of precious metal(s) have been locked-in by CoinBazaar. In the event you breach the agreement, CoinBazaar may implement its Market Loss Policy pursuant to this agreement. The items eligible for sale to us must be a product of like-kind that we carry, in new condition and in increments that we sell at CoinBazaar.in. We reserve the right to charge an verification fee to verify the purity and authenticity of the product that may be charged against the final sellback price. When selling to CoinBazaar, we will provide you with a "Sellback Contract" which will include any fees that may be associated with selling back and must be completed, with the product shipped, within one (1) business day of the contract's formation. CoinBazaar will provide payment by NEFT / bank wire transfer; bank wire transfers are subject to a one-time transactional fee pursuant to our current policy. We reserve the right to terminate this policy at any time without notice. Buyback rate is Spot rate http://mcxlive.in/  less 4%.

C. Electronic Order Risks. Order entry systems have been designed to provide an efficient and dependable method for entering orders. Commercial internet service providers are not 100% reliable and a failure by one or more of these providers may affect internet-based order entry. You acknowledge that the order entry system is an electronic mechanical system and as such may be subject to failure beyond the control of CoinBazaar. You also acknowledge that the Price feed for Gold and Silver is depended on source feed and any technical error due to error will reflect wrong prices and customer is liable to pay the difference in pricing or willingly accept the refund. Therefore, CoinBazaar shall not be responsible for errors, negligence, inability to execute orders, delays in transmission, delivery or execution of order due to breakdown or failure of transmission or communication facilities, or to any other cause beyond CoinBazaar's control or anticipation. You acknowledge that pricing or typographical errors may occur and that therefore, in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, CoinBazaar reserves the right, at our sole discretion, to refuse or cancel any orders placed for said products. Furthermore, CoinBazaar reserves the right to deny any internet trade's confirmation due to market volatility and/ or unusual circumstances or conditions. This includes, without limitation, unexpected unavailability of products.

D. Death. In the event of your death, CoinBazaar will require full documentation of your property interest retained by CoinBazaar and proof of death. Proof of death must be an official government document issued by the proper legal authority. Upon confirmation of your death, CoinBazaar will freeze your account and to the extent required by law, CoinBazaar will act in accordance with the conditions set out in your will, or as instructed by the trustee of your estate. CoinBazaar shall be entitled to collect reasonable fees to provide this service. It is your sole responsibility to ensure that such documentation will be provided for in the event of your death.

E. Customer Responsibility For Taxes, Tariffs and Duties. You acknowledge that you are solely responsible for all taxes, tariffs and duties that may be incurred as a result of purchase from or sale to us. CoinBazaar will only collect taxes, tariffs and duties on transactions to the extent explicitly required by law. It is your responsibility to be aware and properly address any taxes, tariffs and duties to which you may be subject by any local, state and/ or federal governments. If you have any questions about taxes, tariffs and duties, you should consult a tax or other professional about your unique circumstances. CoinBazaar does not represent to provide advice or recommendations about your specific taxes, tariffs and duties and any statements made by us are only for the purpose of raising issues for you to discuss with your tax or other professional.


NO RETURNS. Upon securing a purchase from or sale to CoinBazaar of any product priced using the spot price of metals, your order is binding and cannot be canceled. Should you fail to meet your obligation, whether purchasing from or selling to CoinBazaar, you will forfeit any deposit made on the transaction. 

Further, we may at our sole discretion redeem the products or reverse the wholesale order at then current market prices. You shall be responsible for any losses suffered by CoinBazaar, all additional charges arising as a result of the redemption, and a single Redemption Fee may be charged. Any market gains at the time of redemption shall remain the sole property of CoinBazaar.


You are solely responsible for the storage of your metals. We recommend you exercise caution and discretion when deciding on your method of storage. CoinBazaar assumes no responsibility after good delivery of product(s) for any consequence resulting from storing your metals whether home delivered, with any custodian / facility, or through the use of professional storage services. Storage options available through CoinBazaar are only available for bullion products sold by us.


Consistent with the terms of Registration and Privacy, you agree that we may rely on any instructions or communications from your account as authentic and coming directly from you.

By providing CoinBazaar.in your email address, you consent to our using the email address provided by you to send you service-related notices, including any notice required by law, in lieu of written communication by postal mail. We may use your email address to send you other messages, including changes to CoinBazaar.in features and special offers. You may also unsubscribe to certain email communications at any time.

You acknowledge that it is your responsibility to have reliable e-mail services and that our messages will be transmitted to you without interference and that you will not attempt to circumvent receipt of any communications. Therefore, we are entitled to rely on your receipt of messages from us; and that any future access of the CoinBazaar.in website, CoinBazaar products, services or contact with CoinBazaar shall constitute acceptance of our most current terms. It is your responsibility to update us for any changes to your email and to ensure that any communications from us will be received by you.


Using the CoinBazaar.in website or any of CoinBazaar's products or services, you agree not to: (a) restrict or inhibit any other visitor or member from using any CoinBazaar.in product or service, including, without limitation, by means of "hacking" or "cracking" or defacing any portion of the CoinBazaar.in website; (b) use the CoinBazaar.in website or any CoinBazaar.in product or service for any unlawful purpose; (c) express or imply that any statements you make are endorsed by us, without our prior written consent; (d) transmit (i) any content or information that violates any law or regulation or is fraudulent, threatening, harassing, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights; (ii) any material, non-public information about companies without the authorization to do so; (iii) any trade secret of any third party; or (iv) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us); (e) engage in spamming; (f) transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component; (g) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of any of the CoinBazaar.in website; (h) remove any copyright, trademark, or other proprietary rights notices contained in the CoinBazaar.in website; (i) "frame" or "mirror" any part of the CoinBazaar.in web site without our prior written authorization; (j) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of any CoinBazaar.in product or service or its contents; (k) harvest or collect information about visitors to or members of CoinBazaar.in without their express consent; (l) or permit anyone without an account or subscription to use any CoinBazaar.in product or service through your subscription, user name or password. While using the CoinBazaar.in website, or CoinBazaar products or services you agree to comply with all applicable laws, rules and regulations.


All content contained on CoinBazaar.in website or otherwise provided to you by CoinBazaar such as text, graphics, logos, icons, images, articles, audio and video clips, digital downloads, data compilations, charts and software (collectively, "Content"), is our property or the property of our licensors or licensees, and the compilation of the Content on the Website is our exclusive property, protected by the India trademark and copyright laws. All software used on the CoinBazaar.in website is our property or the property of our software suppliers and protected by India trademark and copyright laws.

Any trademarks, service marks, graphics, logos, page headers, icons, scripts and trade names (the "Marks") contained on the CoinBazaar.in website or otherwise used by CoinBazaar are proprietary to us or our licensors or licensees. Our Marks may not be used in connection with any product or service that is not ours in any manner that is likely to cause confusion among users or that disparages or discredits us or anyone else. All other Marks not owned by us that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

We grant you a limited license to access and make personal use of the CoinBazaar.in website, Content and Marks pursuant to the terms of this Agreement. The CoinBazaar.in website, all Content and the Marks may not be copied, reproduced, republished, downloaded (other than page caching), uploaded, posted, transmitted or distributed in any way, or sold, resold, visited, or otherwise exploited for any commercial purpose, except that you may download one (1) copy of the Content that we make available to you for such purposes on a single computer for your personal, noncommercial, home use only, provided that you: (a) keep intact all copyright, trademark and other proprietary rights notices; (b) do not modify any of the Content or Marks; (c) do not use any Content or Marks in a manner that suggests an association with any of our products, services or brands; and (d) do not download or save Content so as to avoid future downloads from the Website. Your use of Content or the Marks on any other website or computer environment is strictly prohibited.

The license granted to you does not include, and specifically excludes, any rights to: (a) resell or make any commercial use of the CoinBazaar.in website, any Content or any of the Marks; (b) collect and use any product listings, descriptions, or prices used by CoinBazaar; (c) make any derivative use of the CoinBazaar.in website or Content; (d) download or copy account information for the benefit of anyone else other than yourself; or (e) use any form of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use automatically terminates the license granted to you hereunder. You are granted a limited, revocable, and non-exclusive right to create a hyperlink only to our home page provided that the link does not portray us or our licensors or licensees, or their respective products or services, in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our or any such party's intellectual property as part of the link without our and each such party's express prior written consent.


CoinBazaar is a precious metals dealer and publisher of information pertaining to monetary history, the global economy and the precious metals sector and is not a registered investment advisor or stock broker/dealer. Any information appearing on this website or in any other publication by CoinBazaar is not an endorsement or recommendation of any company or product and no presentation is made, or advice given regarding the advisability of purchasing products from or investing in any company, product, service, newsletter, website, or purchasing or selling any security or product. Site users should always conduct their own research and due diligence to obtain professional advice before making any investment decisions. Companies, products, services, newsletters and websites referred to by, or in any communication from CoinBazaar are for educational, informational and entertainment purposes only.

CoinBazaar guarantees the quality, and condition, and authenticity of all its precious metals. CoinBazaar does not, however, make any representations, recommendations, projections, warranties or guarantees of any kind, either expressed or implied, as to the performance of its precious metals with respect to future prices or any return on investment. CoinBazaar will not be liable for any loss or damage caused by reliance on information obtained in any of our newsletters, literature, reports, e-mail correspondence, website, or any other communication from CoinBazaar. CoinBazaar explicitly urges to all its customers under its ‘Shipping Policy’ to inspect the package for any damage or tamper before receiving or signing for receipt. If you find any tampering, do not accept the parcel and return the same. CoinBazaar will not be liable for any loss or damage caused if the customer accepts the parcel inspite of it being damaged or tampered. The duty to verify the parcel for any damages or tampering is of the customer and if the customer accepts the parcel and later comes to know of any damage or tampering, CoinBazaar shall not be liable for any loss or damage to customer. If such loss is later reported and approved by Courier Company and Insurance Company the limit of liability shall be restricted to the amount paid by the courier company for such loss or damage in transit as per their terms and conditions and the same shall be binding upon the customer.

You agree that your access to and use of CoinBazaar.in website and the Content available through CoinBazaar.in is on an "as-is", "as available" basis. CoinBazaar and its subsidiaries, affiliates, shareholders, directors, officers, employees, agents, information providers and contributors and licensors (the "CoinBazaar.in parties") specifically disclaim any representation or warranty, express or implied, including, without limitation, any representation or warranty of merchantability, non-infringement or fitness for a particular purpose. Without limiting the foregoing, the CoinBazaar.in parties do not warrant: that the content is accurate, reliable or correct; that the service will meet your requirements; that the service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the service is free of viruses or other harmful components. Your use of CoinBazaar products or services, the materials on the CoinBazaar.in website and any materials provided through the website are entirely at your own risk.

You acknowledge that the CoinBazaar.in parties will not be liable (jointly or severally) to you or any other person as a result of your access or use of CoinBazaar.in website or any CoinBazaar products or services for indirect, consequential, special, incidental, punitive, or exemplary damages, including, without limitation, lost profits, lost savings and lost revenues (collectively, the "excluded damages"), whether or not characterized in negligence, tort, contract, or other theory of liability, even if any of the CoinBazaar.in parties have been advised of the possibility of or could have foreseen any of the excluded damages, and irrespective of any failure of an essential purpose of a limited remedy. Coinbazaar.in is an online marketplace for making available various Brands to choose from for Indian consumers. It may happen that during peak season or due to unforseen circumstances the Brand is not able to fulfill the commitment for the products which customer has ordered on CoinBazaar. In such circumstances Coinbazaar returns the amount customer has paid in due course. CoinBazaar.in the platform is under no obligation to fulfill the order due to any reason of non-availability or lack of supply of product by the Brand even if the payment from customer has been accepted, in such circumstances after maximum 15 days of non-delivery of products from the Brand, CoinBazaar will Refund the same amount paid by the customer and customer has no legal right to claim for non-fulfilment of order and acknowledges this right of Coinbazaar.in as a platform. CoinBazaar.in provides 100% genuine products from the Brand Owners and thus relies on Brand for regular supply of it's products. You agree that the maximum liability the CoinBazaar.in parties for all damages, losses, and causes of action under this agreement shall be the total amount paid by you, if any, for access to any CoinBazaar products or services. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.


Our products and services may contain links to other Internet websites or resources. Furthermore, other Internet websites or resources may link to our products and services. CoinBazaar neither controls nor endorses such other websites, nor will it review or approve any content that appears on such other websites. If you choose to follow a link to another web site, the terms of service and privacy policy of that website, not the CoinBazaar.in website, apply. You acknowledge and agree that CoinBazaar shall not be held responsible for the legality, accuracy, or inappropriate nature of any content, advertising, products, services, or information located on or through any other websites, nor for any loss or damages caused or alleged to have been caused by the use of or reliance on any such content.


You agree to indemnify, defend and hold CoinBazaar harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement, including any violation of the Code of Conduct above; (b) any allegation that any materials that you submit to us or transmit to our web sites infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (c) your activities in connection with any CoinBazaar products or services.


It is the goal of CoinBazaar to resolve any disagreement or dispute expeditiously. Therefore, you and CoinBazaar hereby agree that the exclusive forum for the resolution of all disagreements and disputes is by arbitration through the Judicial Arbitration and Mediation Services.


This Agreement shall be governed by, and interpreted in accordance with the laws of the State of Maharashtra, without regard to conflict of laws or principles. Claims, if any, shall be subject to Mumbai Jurisdiction.


If CoinBazaar cannot perform any obligation hereunder as a result of any event that is beyond its control, including, but not limited to, acts of war, acts of terrorism, natural disasters, epidamic, pandamic or disruptions to shipping and distribution channels, CoinBazaar's delay or failure to perform such obligation shall be excused and CoinBazaar shall not be liable for any damages as a result of, or in connection with, such delay or such failure. In such an event , if the orders were placed by customers, the same shall be cancelled and the client be refunded the amount received by Coinbazaar against its order. However the same shall be at the sole discretion of Coinbazaar and it has no legal obligation to fulfill the order in case of such unforseen event beyond its control.


CoinBazaar may change the terms of this Agreement or the services or products that it offers to you at any time without notice. You may access this document at any time by selecting the Terms of Use link located on the CoinBazaar.in website. Your use of CoinBazaar.in website or any of the CoinBazaar products or services after changes are made to this Agreement means that you agree to be bound by such changes. As our business changes constantly, this Agreement and other pertinent company policies may change also. You should check our website frequently to see recent changes.


Upon your failure to comply with your obligations to CoinBazaar, CoinBazaar shall exercise all of its rights and remedies available, whether at law, in equity or otherwise, as set forth in this Agreement. Without limiting its rights and remedies, CoinBazaar may, at its sole discretion, suspend, terminate or turn your account over to a collection agency or an attorney for appropriate legal action. Any delay or failure on the part of CoinBazaar in exercising its right or remedy shall not constitute a waiver of that right or remedy and no single or partial exercise by CoinBazaar of any right or remedy shall preclude other or further exercise of that right or remedy or the exercise of any other right or remedy.


For Customer convenience, CoinBazaar may have this Agreement translated in other languages, however the terms of this Agreement shall be binding according to its interpretation in the English language only. This Agreement in any language other than English is translated in good faith to be as accurate as possible but shall not be binding. Customer acknowledges and agrees that this agreement has been prepared in English, and therefore the English version shall prevail and be binding even though other language translations may also be prepared.


This Agreement is intended to be enforceable to the fullest extent permitted by applicable law. If any terms of this Agreement are held to be unenforceable for any reason, such unenforceability shall not affect the other terms of this Agreement and the terms that would otherwise be unenforceable shall be enforced to the fullest extent that it would be enforceable.


You may not assign this Agreement or any of your rights or your obligations under this Agreement without the prior written consent of CoinBazaar, which may be granted or withheld by CoinBazaar in its sole discretion. This Agreement shall be binding on all permitted assigns and successors of you and CoinBazaar.


You or CoinBazaar may terminate this Agreement, with or without cause, at any time by written notice to the other party. The termination shall not affect the rights or obligations of you and CoinBazaar with respect to the period prior to termination.


This Agreement contains the final and entire agreement between you and CoinBazaar regarding your use of CoinBazaar.in website and all CoinBazaar-managed products or services and supersedes all previous and contemporaneous verbal or written negotiations, understandings, or agreements between you and CoinBazaar.